SERVICE and SUPPORT
SYDNEY. 02 8606 2236
Servicing Recreational, Commercial and Military
dive equipment
WHAT WE DO
First Stage Service and Training is a one stop service shop, for recreational divers right through to commercial and military organisations. We specialise in being about to do what the others can't.
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Why find out why so many of the manufacturers only trust First Stage to service their gear. With over 20 years of experience in servicing the dive industry First Stage has the right solution for you.
We service all Brands
We service all brands including;​​
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Apollo
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Mares
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Halcyon
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Cressi
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Aqualung
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Spare Air
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TUSA
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Land and Sea
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Sherwood
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Faber
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Scubapro
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Suunto
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Santi
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Apeks
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Poseidon
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Boss
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HOG
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Ocean Design
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SeaHornet
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Neptune
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OTS
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Interspiro
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Ocean Reef
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Bauer
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Catalina
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Luxfer
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and many more...
Our Service Process
You can drop your dive gear into First Stage at anytime Monday to Friday, however if you live outside of the Sydney Metro area that's no problem. But you will need a couple of things. Best to visit your closest Post office and grab a box.
Step 1 - Get your gear ready to ship
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Get a good box than can hold your Regs and BC.
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Then go to our we page click on Service and complete a service request.
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Print the request and add it to the box before sealing it.
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Address the box to: First Stage Service and Support 1B, 28 Clyde Street Rydalmere NSW 2116
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Take it back to the post office or book a courier from this website. interparcel.com
FREE RETURN FREIGHT
Step 2 - The Service
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Once we have received your box we will enter the service into our JOB system
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We will order the original service parts.
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Please note we will only quote if requested or if the service includes and major parts ​​
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Service and Repair your equipment and fully test the factory setting
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A service report will be completed and emailed to you with an invoice
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Once paid the parcel will be returned to you with free freight.
15% Discount NEXT YEAR
Step 3 - Maintaining your gear
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It is recommended by most manufacturers to service or inspect your equipment annually
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We agree and if you have sent you gear directly to First Stage and had it service less than 12 months ago with us, please make sure you let us know.
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We offer a 15% discount for returned equipment
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Must be within 13 months since the last service with First Stage
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It must be the same equipment
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The discount only applies to the labour and parts used the first time
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conditions apply
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HOW WE DO IT BETTER
When it comes to life support equipment we are very focused on how service your gear. whether its a brand new Drysuit or a 20 year old dive computer , the attention to detail is the same.
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We have a policy for our turn around, its a question we get asked all the time. Our first aim is always;
what's comes in this week
goes out this week.
From the minute your equipment arrives in the workshop its being cared for as if it as our own gear. Each job is allocated a tracking number, this gives us the ability to track our own efficiency over time and indicates how we can improve.
The job is then delivered the appropriate workshop area to begin the assessment of what is required. Parts are purchased and the work begins.
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Most jobs require detailed disassembly, methodical cleaning and meticulous assembly. Some gear will need fine tuning, leak checking or pressure testing.
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All gear is serviced and tuned to meet the original factory settings. Its our job to make your gear perfect.
Once the jobs and been completed and re-tested, regulators are sanitised, heat sealed, Drysuits are boxed, and service reports added to the job.
OUR GUARANTEE
At First Stage Service and Training we offer a
3 month workmanship warranty
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This piece of mind warranty is based on our experience and our dedication to our trade. The First Stage team are always attending manufacturers seminars, purchasing the right tools and consult with other professionals to gain and keep the best knowledge.
Some of the equipment required to test and tune scuba gear is expensive, while other pieces are custom made to deliver the best results.
Another policy we have which is unique to First Stage, if the piece of equipment fails or can not be repaired such as scuba cylinder we don't charge at all.
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All quotes are free, drop in today and ask how we can help you breath better.