First Stage Service & Support

Effective Date: 1 October 2026

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1. Introduction

These Terms & Conditions apply to all sales, servicing, hydrostatic testing, air fills, memberships, and related services provided by First Stage Service & Support (“we”, “our”, “the business”).

All policies comply with the Australian Consumer Law (ACL). ACL consumer guarantees apply regardless of anything written in this document.

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2. Pricing, Payments & Surcharges

2.1 Pricing

All prices are in AUD. Prices may change without notice unless a formal quote has been issued.

 

2.2 Payment Methods

We accept EFTPOS, Visa, Mastercard, bank transfer, and approved commercial accounts.

 

2.3 Surcharge Policy (Effective 1 October 2026)

Under updated card scheme rules, Visa, Mastercard and eftpos may prohibit merchants from adding card surcharges.

Accordingly:

• We do not apply surcharges to Visa, Mastercard or eftpos transactions.

• If future scheme rules permit surcharging, any surcharge will never exceed our actual cost of acceptance.

 

2.4 Quotes

Quotes are valid for 14 days unless otherwise stated. Parts availability or manufacturer pricing changes may affect final costs.

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3. Consumer Guarantees (ACL)

Under the ACL, all goods and services include automatic guarantees.

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3.1 Goods

Goods must be:

• Of acceptable quality

• Fit for purpose

• As described

• Durable for a reasonable period

• Supported by available spare parts within a reasonable time

 

3.2 Services

Services must be:

• Provided with due care and skill

• Fit for the discussed purpose

• Delivered within a reasonable time

 

3.3 Remedies

• Minor failure: We choose the remedy (repair, replacement, refund).

• Major failure: You choose the remedy (refund, replacement, compensation).

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4. Warranty Policy

4.1 Manufacturer Warranty

Products include the manufacturer’s warranty (typically 1–5 years depending on category).

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4.2 Statutory Warranty (ACL)

ACL guarantees may apply beyond the manufacturer’s stated period, depending on reasonable product life.

 

4.3 Service Warranty

All servicing and hydrostatic testing performed by First Stage Service & Support includes a 90‑day workmanship warranty.

 

4.4 Warranty Exclusions

• Misuse, neglect, improper installation

• Unauthorised repairs or modifications

• Normal wear and tear

• Consumables (O‑rings, filters, lubricants) unless defective at purchase

• Corrosion, contamination, impact damage

 

4.5 Warranty Claims

Proof of purchase is required. Remedies are provided within a reasonable timeframe. If manufacturer involvement is required, we manage the claim on your behalf.

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5. Returns & Refunds

5.1 ACL-Compliant Returns

Consumers are entitled to repair, replacement, refund, or compensation depending on the nature of the failure.

 

5.2 Major Failure

You may choose a refund, replacement, or compensation.

 

5.3 Minor Failure

We may choose to repair, replace, or refund.

 

5.4 Change‑of‑Mind Returns

We do not offer change‑of‑mind returns for:

• Special orders

• Customised equipment

• Servicing or hydros

• Used or opened goods

 

5.5 Return Requirements

Proof of purchase is required. Items must be in original condition unless faulty.

Hygiene‑sensitive items (mouthpieces, masks, snorkels, wetsuits) cannot be returned unless faulty.

 

6. Servicing, Repairs & Hydrostatic Testing

6.1 Turnaround Times

Turnaround varies based on workload and parts availability. Customers will be notified of delays.

 

6.2 Pre‑Service Inspection

We may refuse service if equipment is unsafe, excessively corroded, or beyond economical repair.

 

6.3 Post‑Service Liability

We are not liable for damage caused by improper use, failure to follow maintenance intervals, or third‑party modifications.

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7. Gas+ Membership

7.1 Overview

Gas+ Membership includes:

• Unlimited air fills for $25/month

• Direct debit payment

• 10% discount on servicing, hydros, O₂ cleaning, and labour

• Priority turnaround (subject to workload)

 

7.2 Conditions

• Membership is non‑transferable

• Tanks must be in current hydro and visual inspection

• Misuse (e.g., filling tanks not owned by the member) may result in cancellation

• Direct debit failures may suspend membership

• Maximum 2 fills per day

• Maximum 2 registered cylinders

 

7.3 Cancellation

Membership may be cancelled anytime with written notice.

No refunds for partial months.

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8. Commercial Accounts

8.1 Eligibility

Available to approved dive shops, instructors, and industry clients.

 

8.2 Terms

• 30‑day accounts available

• Late payments may incur administrative fees

• Commercial discounts apply as agreed individually

 

8.3 ACL Note

Business‑to‑business supplies may limit liability to repair/replacement/refund only where fair and reasonable.

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9. Liability

To the extent permitted by Australian law:

• We exclude liability for consequential or incidental damages

• We do not exclude liability where doing so would breach ACL consumer guarantees

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10. Safety Requirements

• Equipment must be used according to manufacturer guidelines

• We are not responsible for injuries resulting from improper use

• Dive equipment must be maintained at recommended intervals

• Air fills are provided only for cylinders that meet current test requirements

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11. Privacy

We comply with the Privacy Act 1988 (Cth).

Customer information is used only for service, warranty, membership, and communication purposes.

We do not sell or share customer data.

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12. Changes to Terms

We may update these Terms & Conditions at any time.

The latest version will be available on request or on our website.

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13. Contact

First Stage Service & Support

Sydney, NSW

Email: info@firststage.com.au

Phone: 02 8606 2236